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DIGITALIZATION OF HOTEL SERVICES: ECONOMIC EFFICIENCY

Authors

  • Nigmatova Sug‘diyona Jaloliddin qizi

    Author

Keywords:

hotel digitalization, economic efficiency, hospitality technology, digital transformation, operational optimization, revenue management

Abstract

This article examines the economic efficiency of digitalization in the hotel industry through comprehensive literature analysis and critical evaluation of existing research. The article contributes to understanding the relationship between technological investment in hospitality and economic outcomes, providing insights for hotel management and industry stakeholders regarding digital transformation strategies..

References

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3. Abdullayeva, N. (2023). Customer relationship management digitalization in Uzbekistan's tourism sector: Economic outcomes and service quality implications. Uzbek Journal of Economics and Management, 8(4), 201-215.

4. Rahimov, F. (2024). Digital payment systems and service automation in Central Asian hospitality: Cost-benefit analysis. Regional Studies in Hospitality and Tourism, 7(1), 78-94.

5. Sokolov, V. (2023). Return on investment in hotel digitalization: Evidence from Russian hotel chains. Russian Hospitality Management Journal, 12(4), 156-173.

6. Petrova, E. (2024). Artificial intelligence applications in hotel revenue management: Comparative analysis of forecasting accuracy and profitability impacts. Technology and Innovation in Hospitality, 9(2), 89-107.

7. Buhalis, D., & Leung, R. (2018). Smart hospitality: Interconnectivity and interoperability towards an ecosystem. International Journal of Hospitality Management, 71, 41-50.

8. Verma, R., & Singh, A. (2023). Digital transformation in global hospitality: Critical success factors and economic performance outcomes. Cornell Hospitality Quarterly, 64(3), 287-305.

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Published

2025-11-04