ACCESS TO JUSTICE IN THE DIGITAL AGE: LEGAL PROTECTION FOR VULNERABLE USERS OF DIGITAL LEGAL SYSTEMS
Keywords:
Access To Justice, Digital Legal Systems, Vulnerable Users, Legal Protection, Algorithmic Bias, Online Dispute Resolution, Digital Divide, Legal TechnologyAbstract
The rapid proliferation of digital legal systems, including AI-powered tools and online dispute resolution platforms, promises to enhance access to justice but simultaneously introduces significant challenges, particularly for vulnerable users. This article critically examines the unique vulnerabilities faced by individuals with limited digital literacy, technological access, or those susceptible to algorithmic bias within these evolving systems. It analyzes the adequacy of existing legal frameworks in safeguarding these users and mitigating potential harms. Ultimately, this paper advocates for the development of robust legal protections and ethical guidelines to ensure equitable, accessible, and just outcomes for all users in the digital legal landscape
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